Entries

Every submission is saved as an entry. You read them on Form Entries, the first screen of the plugin’s menu, and download them as a CSV file from Form Entries → Export.

When to use it

• Checking what came in, especially when an email notification went astray.
• Keeping a record, or exporting submissions to a spreadsheet.
• To have submissions land in a spreadsheet automatically, use Google Sheets instead of exporting.

How to read entries

1. Go to Form Entries. The newest submissions are at the top, 20 a page.
2. Narrow the list with the form menu, All Statuses (Unread or Read) and Include Spam, then select Filter. Search Entries finds text in the answers.
3. Select an entry’s summary or View to open it. Opening an entry marks it read.

From a form on Form Entries → Forms, the Entries tab (or the entry count) shows only that form’s entries.

The list shows each entry’s answers in short, its form, its status, the Email column (below), how the Webhook delivery went (Delivered, Pending, Retrying or Failed) and the date.

What the Email column means

It reports the form’s own notification, and nothing else.

Shown	Meaning
Green tick	Promptless Forms handed the email to your mail server
Red warning	It tried to send and failed. Hover for the reason
Off	This form’s own notification is switched off, so nothing was sent
Grey dash	The notification is on, but nothing was recorded for this entry

Off is normal when something else sends your team’s email — a FlowMint workflow, for example. Switching the form’s own notification off is the right setup there, so your team gets one email instead of two.

Note

A green tick means the email was accepted by your mail server, not that it reached anyone’s inbox. Check your email service’s log for that.

If your form’s own notification is off and a FlowMint workflow sends the email instead, the column shows what the workflow did — Sent by workflow, Workflow failed or Workflow running — and links to the run. That needs Promptless Forms 1.12.0 and FlowMint 0.12.0 or later.

Managing entries

On an entry, the Actions box has Mark as Read or Mark as Unread, Mark as Spam and Delete Entry. In the list, hover over an entry for View, Spam and Delete, or tick several and choose from Bulk actions: Mark as Read, Mark as Unread, Mark as Spam, Mark as Not Spam or Delete.

Entries marked as spam are hidden from the list unless Include Spam is ticked, and are left out of the entry counts on the Forms screen.

Caution

Deleting an entry is permanent. It also deletes the entry’s uploaded files.

What an entry stores

Stored	Shown as
Each field’s value (option values, not labels)	Submission Data, with labels
Uploaded files	Uploaded Files, with Download links
The form ID	Form
Date and time	Submitted
The visitor’s IP address	IP Address
The browser’s user agent	User Agent
The WordPress user, when logged in	User
Whether the email was sent, and any error	Email Notification

Fields hidden by a condition, message fields and the spam-protection fields are not stored.

Uploaded files

Uploaded files are saved in the site’s normal uploads folder for the month (for example wp-content/uploads/2026/09/), renamed to a random string with the original extension, and registered as private items in the Media Library. The random name makes a file’s address hard to guess, but anyone with the link can open it; links appear in notification emails and webhook payloads.

Export to CSV

1. Go to Form Entries → Export.
2. Choose a Form or All Forms, an optional Date Range, and a Status. Exclude spam entries is ticked by default.
3. Select Export CSV.

Exporting one form gives one column per field, headed with the field labels, after the ID, Form, Status, Date, IP Address and User columns. Exporting all forms puts each entry’s answers in a single Submitted Data column. A value starting with =, +, - or @ gets a leading apostrophe so spreadsheets do not run it as a formula.

Limits and common problems

• Deleting a form keeps its entries. They stay in the list with (deleted) after the form name. Delete them separately if you no longer need them.
• File upload columns in the CSV are empty. Download files from the entry itself.
• Missing entries. A form with "store_entries": false saves nothing. Submissions that fill the hidden honeypot field are kept as spam: tick Include Spam to see them. Submissions stopped by the timing check or a rate limit are never stored. See Spam protection.

Related pages

• Privacy and data retention — The personal data Forms stores, how WordPress's export and erase tools reach it, and how to delete old entries on a schedule.
• Email notifications — Who receives the email for each submission, what it contains, the sender and reply-to rules, and how to make sure it is delivered.
• Webhooks — Send every submission to Zapier, Make, Google Sheets or your own endpoint, with signed requests, retries and a delivery status on each entry.
• Creating and editing forms — The Forms screen, form ID rules, the parts of a form's JSON and every form-level setting.