FAQ Sections

An FAQ section shows a list of questions and answers under the standard section header. Visitors can open answers one at a time in an accordion, switch between them as tabs, or read them all at once as a list. Every FAQ section also feeds the page’s FAQ structured data, so search engines can read the questions and answers.

When to use it

• Common questions about a service, a process, pricing or eligibility.
• A help or support page with many short answers.
• Answering objections just before a call to action.

Use a Checklist section for short statements that need no answer, such as what a plan includes. Use a Features section when each item is a topic with an icon or image rather than a question.

Content

Field	What it is	Notes
Eyebrow Heading	Small text above the heading.	Optional.
Heading	The section heading.	Required. Wrap words in {curly braces} to highlight them.
Body Content	Introductory text before the questions.	Rich text.
Questions	The question-and-answer items. Select Add Question for each one.	Each item has a Question (plain text) and an Answer (rich text: lists, links and formatting).
Buttons	Section buttons.	Optional.
Outro Content	Text after the buttons.	Optional, rich text.

To add many questions at once, select Bulk add from list… under the questions and paste them in.

Layouts and display styles

Choose these on the Layout tab, under Layout Structure.

Display Style	What visitors see
Accordion (default)	Each question expands to show its answer. Opening one closes any other open answer in the same section. All answers start closed.
Tabs	The questions become a row of tabs; the selected tab’s answer shows below. The first tab is open when the page loads.
List	Every question and answer is shown, with nothing to open or close.

Items Layout	What it does
Inline (default)	With a Left or Right layout, the questions fill the second column; if the section has media, the media takes that column and the questions move under the header text. With Center, they sit below the header.
Grid	The questions sit in two columns below the header.

Items Layout applies to Accordion and List. It is hidden for Tabs.

Options

Heading size and Section Theme

Option	What it does	Default
Heading Size	Default, L or XL for the section heading.	Default
Theme Variant	Light or Dark section.	Light
Section Palette	Overrides this section’s colours with a saved palette.	Site colours
Scroll Animation	Fades elements in as they scroll into view.	Disabled
Background Type	Solid Color or Image, with a custom colour and image options.	Solid Color

Layout Structure

Option	What it does	Shown when	Default
Display Style	See the table above.	Always	Accordion
Accordion Icon	Plus (turns into an X when open) or Caret (a chevron that flips).	Accordion	Plus
Tab Layout	Wrap puts extra tabs on a new line; Horizontal Scroll keeps them on one line that scrolls sideways.	Tabs	Wrap
Items Layout	Inline or Grid.	Accordion, List	Inline
Button Position	After Body or After Outro.	Items Layout is Grid	After Outro
Layout Variant	Left, Center or Right: where the header content sits relative to the media.	Always	Left

Section Media

Option	What it does
Section Media	None, Image, Video or Shortcode beside the header content.
Video Poster Image	Preview image shown before a video plays. Shown for video.
Video Captions	A captions file for a self-hosted video. YouTube and Vimeo carry their own.
Image Styling	Styled (rounded corners and shadow) or Raw (no styling, for logos and graphics).

The Advanced tab holds the section’s anchor ID, CSS classes and custom CSS. See Working with Sections.

Structured data

Promptless WP adds FAQPage structured data (JSON-LD) for every page that has an FAQ section. If a page has more than one FAQ section, all their questions go into one FAQPage entry. A question with an empty question or answer is left out. The display style makes no difference: answers hidden in an accordion or tab are still included.

You can see what a page outputs in the editor’s SEO panel. See SEO Panel & Schema.

Limits and common problems

• Only one answer is open at a time. This is how the Accordion style works. To show every answer, choose List.
• There is no Button Position option. It appears only when Items Layout is Grid. In the Inline layout the buttons always come before the outro text.
• A question is missing from the structured data. It has an empty question or answer. Fill in both.
• Many tabs crowd the row. Set Tab Layout to Horizontal Scroll, or switch to Accordion. Tabs suit a few questions with longer answers.

Related pages

• SEO Panel & Schema — The editor's SEO panel, the structured data (schema.org JSON-LD) Promptless WP builds from your sections, and how to check it, change the page type and add review data.
• Checklist Sections — Short items with a check mark or icon, as a list, cards or beside a large image — with optional headed groups and a call-to-action banner.
• Features Sections — Cards, rows or a carousel for services, benefits, events or price lists — the six display styles, the card fields and every layout option.
• Working with Sections — Add, edit, reorder, duplicate, copy, convert, remix and delete the sections that make up a page, and the keyboard shortcuts for each.